Trabajo Call Center Manager - Asturias

Operations Manager | Shared Services ExperienceEnsure that start of month PEAMs are served to all Team LeadersCoordinate with all departments and department managers within the company to meet campaign needs.Ensure that end-of-month scorecards and PAFs are served to all Team LeadersWeekly updates on...

At least 3 year-experience in developing and implementing quality assurance programs in a call center environment. Knowledgeable in management in the BPO or similar industry. Must be amenable to shifting schedules. Proficiency in Microsoft Office applications including Excel, PowerPoint and Word. Ex...

Senior Customer Service Specialist (Retail or Sales Background) The Senior Customer Service Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quo...