Trabajo Back Office - Asturias

Business/Systems Analysts (Information & Communication Technology) Conduct requirements elicitation workshop and present findings to stakeholders; Define business processes in consultation with business users; Design and present potential solution to stakeholders; Develop necessary requirements docu...

l Assess, study and recommend various initiatives that would drive customer acquisition, improve processes and enhance cost efficiency l Gather data and market insights to back up and support proposals l Oversee the activation and roll out of approved recommendations/projects l Champion a culture of...

Workplace Training & Assessment (Education & Training) Conduct needs assessments and performance analyses to identify learning needs.Design comprehensive training programs aligned with organizational goals.Develop engaging learning materials and resources.Implement training programs effectively, bot...

At least 3 year-experience in developing and implementing quality assurance programs in a call center environment. Knowledgeable in management in the BPO or similar industry. Must be amenable to shifting schedules. Proficiency in Microsoft Office applications including Excel, PowerPoint and Word. Ex...